Privacy Policy
Last Updated: January 2026
Data Collection
We gather essential data such as task activity, user preferences, interaction history, and device information to ensure the platform runs smoothly and delivers an optimized experience. Our data collection practices include logs of feature usage and error reports, which help us identify issues and improve the system. Personal data collected is always limited to what is necessary for delivering our core functionalities, and we avoid collecting any sensitive or unrelated information that could compromise user privacy.
Data Usage
Collected data is used solely to provide, maintain, and continuously improve our services. This includes customizing features to better match your workflows, ensuring reliable operation of the platform, and conducting performance analysis to identify and fix bugs. We do not sell or lease your data to third parties, and we never use it for unrelated marketing or promotional purposes outside of the services we offer.
a. Information You Provide
We may collect information you provide, such as your name, email address, company name, job title, and any information submitted through contact forms, demo requests, or onboarding.
Website Forms (Formspree): If you submit information through our website forms, your submission is processed by Formspree (a third-party form processing provider) so it can be delivered to us.
b. Customer Data and Platform Roles (SaaS)
LucidTrust is a business-to-business software platform. When an organization subscribes to LucidTrust (“Customer”), its designated users (“Authorized Users”) may input, upload, or otherwise provide information into the platform (“Customer Data”).
We process Customer Data only to provide, maintain, secure, and support the services, and as otherwise instructed by the Customer or required by law. Customers control what Customer Data is submitted and how it is used within their organization.
If you are an Authorized User and have questions about Customer Data in your organization’s account, please contact your Customer administrator.
c. Service Usage Information
When you use the LucidTrust platform, we may collect operational and security-related logs and usage information to operate, secure, and improve the service.
Data Sharing
Information is shared only with trusted third-party service providers who assist us in operating our platform, such as hosting providers, analytics services, and payment processors. All partners are required to comply with strict confidentiality agreements and data protection obligations, ensuring your information is handled securely and only for necessary service-related tasks. We do not share data with advertisers or external parties without your consent.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is 100% secure, but we continuously improve our security posture.
User Rights
You have the right to access, update, correct, or delete your personal data at any time. These actions can be taken directly through your account settings or by reaching out to our support team. We strive to process requests promptly and transparently, and we are committed to empowering you with control over your data, in accordance with applicable privacy laws.
Policy Updates
We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry standards. Whenever updates are made, we will notify users through in-app notifications, emails, or website banners. We encourage you to review the Privacy Policy regularly to stay informed about how we protect your information and uphold your privacy rights.
